Timbro policies
Refunds and cancellations
What to do if you need to cancel a purchase, return a product, or ask about a refund.
Who decides
The business shown at checkout is responsible for the product or service, its quality, availability, delivery, cancellation, return, and refund. Review its terms before paying.
How to request one
Contact the business first and provide your name, payment reference, date, amount, and reason. Do not send the full card number or security code.
If it does not respond
Email hola@timbro.do or call +1 (829) 686-8270. We can help identify the business and recorded status, but we cannot approve a refund the business has not authorized.
Delivery and receipts
The business is responsible for delivering goods, services, and commercial receipts. Timbro may show the tax receipt when the business and its tax services have completed issuance.